Support Request

To obtain support you can either email the details of your request to: support@pickeringtest.com or go to the Contact Us page and fill out the form.

Include details of the nature of the problem, the product part number, serial number if available, which driver and operating system, error codes etc.

If possible, run the Pickering diagnostic utility located in the C:\Pickering folder of your system and attach the text report with your request.

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Support knowledgebase

Have questions or need some help? While we enjoy talking to you, you can find technical information for our entire product range here.

Technical know-how 


Long-term support

Because we manufacture our products in-house, we are able to provide you with guaranteed long-term support and low obsolescence.

Our support


Resource center

From success stories and product literature to newsletters, find the information you need about our switching and simulation solutions.

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Worldwide presence

We supply and support our products across the globe, with seven offices in the Americas, Europe and Asia as well as additional representation. 

Find a local office or agent near you