Three-Year Standard Warranty 

Pickering stands behind all of our products with a standard three-year warranty  

All products manufactured by Pickering Interfaces are warranted against defective materials and workmanship for a period of three years from the date of delivery. 

What does that mean to you? 

  • Lower cost of ownership
  • Increased confidence in product uptime
  • Reliable, long-lasting products

Switching and Instrumentation Products 

All standard switching products manufactured by Pickering Interfaces are warranted against defective materials and workmanship for a period of three years from the date of delivery. Any product found to be defective within the warranty period will, at the discretion of Pickering Interfaces, be repaired or replaced. 

Cable Solutions and Accessories 

All standard cable assemblies and accessories manufactured by Pickering Interfaces are warranted against defective materials and workmanship for a period of three years from the date of delivery. Any product found to be defective within the warranty period will, at the discretion of Pickering Interfaces, be repaired or replaced.

Extended Warranty

Extended warranty and service agreements are available for all Pickering Interfaces' systems with various levels of service to suit your requirements. The standard extended warranty is available for a yearly renewable period, offering 2 to 3 working day system/module repair, on a return to factory basis and is normally chargeable at 15% of purchase price per year (for a typical system). Warranties may be tailored to meet individual needs. To discuss your requirements and for a quotation, contact your local sales representative, see information below.

Discontinued Products

We place great importance upon long-term product support for the full life cycle of all of our manufactured products. Therefore all discontinued products will be manufactured to special order and service and repair will be undertaken for all discontinued products.

Warranty Limitations

  • The warranty shall not apply to defects occurring as a result of unauthorized modification, incorrect maintenance, negligence, accidental or system misuse.
  • The warranty shall not apply for operation outside of the system specifications; as described in data sheets, operating manuals and other relevant documentation. Misuse of relay contacts due to excessive voltage, current or power is specifically excluded.
  • In no case shall Pickering Interfaces' liability exceed the original product's purchase price, nor will Pickering Interfaces be liable for any indirect, incidental, special or consequential damages.
  • Pickering Interfaces does not warrant that the operation of software or firmware will meet purchaser's requirements or that it is uninterruptible or error free.

If you have any questions or would like more information, please fill out our contact us form or email:  [email protected].

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Long-term support

Because we manufacture our products in-house, we are able to provide you with guaranteed long-term support and low obsolescence.

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Worldwide presence

We supply and support our products across the globe, with seven offices in the Americas, Europe and Asia as well as additional representation. 

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