Pickering Interfaces Privacy Statement
Last updated: May 24, 2018
Pickering Interfaces Ltd gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Pickering Interfaces registered office is at Stephenson Road, Clacton-on-Sea, Essex, CO15 4NL and we are a company registered in England and Wales under company number 01029133. We are registered on the Information Commissioner's Office Register; registration number ZA334448, and act as the data controller when processing your data.
Information That We Collect
By using Pickering Interfaces’ website, you are agreeing to the collection, storage and processing of your information in the manner set out in this policy.
Pickering Interfaces processes your personal information to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
When you register to our website, download literature, request a quote or request us to contact you, you may be required to provide personal information such as; First Name, Last Name, Email, Phone Number, Company Name, Street Address, City, State/Region, Postal Code and Country.
Our websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children. If you believe that we have collected information about a child under 16, please contact us, so that we can delete the information.
How We Use Your Personal Data
Pickering Interfaces takes your privacy very seriously and will only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Such information will be non-intrusive and is processed on the grounds of legitimate interests. The purposes and reasons for processing your personal data are detailed below:
- to provide you with the information, products and services that you request from us including providing you with product pricing and quotes, support on switching services; and literature downloads.
- to allow you to participate in interactive features of our service, when you choose to do so. This includes our Cable Design Tool, Switch Path Manager and other interactive tools available on our website.
- to provide you with information about other switching and simulation goods and services we offer that are like those that you have already purchased or inquired about.
- to make suggestions and recommendations to you about goods or services that may interest you, which may be based on your activity on our website.
- to notify you about changes to our service and to send you service emails relating to your account.
- to manage and operate your account with us and to complete contractual obligations.
Sharing and Disclosing Your Personal Information
Pickering Interfaces will not share, sell or rent your personal information for promotional purposes and will not disclose your personal information to outside organizations unless they are affiliated with us as a third-party vendor. Distributors, partners, affiliates, or other business partners of Pickering Interfaces who have access to your personal information use the information about your customer relationship with us and our products. These vendors use the information to fulfill our requirements for such things as processing quotes, orders, purchases, shipping products to customers, and providing information to potential customers.
We may also transfer any information which is submitted by you through our website, within and outside the European Economic Area ("EEA") for the below purposes:
Google Analytics and Adwords:
Our website uses Google Analytics and Google Adwords which are web analytics services provided by Google, Inc. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze and track how users navigate the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
We will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.We will not (and will not allow any third party to) use Google Analytics or Google Adwords to track, collect or upload any data that personally identifies an individual (such as a name, email address or billing information), or other data which can be reasonably linked to such information by Google.
For remarketing purpose’s, we use Google Analytics’ 3rd-party audience which uses data such as age, gender and interests to better understand the behavior of our customers. They work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.
You may opt out of the automated collection of information by third-party ad networks, for the purposes of delivering advertisements tailored to your interests.
Please visit Google’s Display Network ads’ preferences page where you can edit or opt out: http://www.google.com/ads/preferences/
HubSpot InBound Marketing Software:
We use Hubspot for building marketing webpages, downloading forms, eBooks and datasheets, creating social media posts and creating and deploying email deployments. All these sources of marketing content are used to inform our customers about Pickering and our offerings. When requesting to register to our website, download a datasheet, flyer, map or eBook you may be required to provide personal information such as; First Name, Last Name, Company Name, Email, Phone Number, State/Region, Country, Zip and Address.
This information, which is stored and managed on Hubspot servers in the United States, is then used so that the visitors can be contacted about their interest in the company’s goods or services and interact with the company. You are always given the option to opt-out of receiving any marketing.
We also use a Customer Relationship Management system for
collating all our customer details and dealing with service requests. This information can then be accessed by
other Pickering Offices/Agents to enable us to deal with any customer
requirements, quickly and efficiently. This data is hosted and stored on a UK based server.
We use Hotjar Ltd, based on the island of Malta to evaluate your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. We understand and interpret your user behavior anonymously, without personally identifying individual users. This allows us to get statistically accurate insights when you visit our website. All data is securely stored in the cloud and an automatic 365-day data retention period is enforced to ensure all analytics data older than 365 days collected through Hotjar is systematically deleted.
Pickering Interfaces takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including:
- SSL website encryptions
- Enterprise Firewall with SPI
- Centralized user authentication with dual-factor
- Authentication for all external access
- Full anti-virus/malware and anti-ransomware scanning
Pickering Interfaces will occasionally send you marketing information regarding our products, services or promotions by email and post. These have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.
How Long We Keep Your Data
Pickering Interfaces only ever retains personal information for as long as is necessary to fulfil the purposes of which it was collected and processed. Where you have agreed to us using your details for direct marketing, we will keep such data, unless you notify us otherwise. Please refer to ‘Managing your personal information and preferences’.
Any data processed on our Accounting and CRM systems for the purposes of orders, quotes, service requests etc. are archived to help support our products and warranty period. Therefore, enabling us to have a continued long-term customer relationship.
In respect of any order correspondence (paper copies) we hold in accordance with our legal obligations for a retention period of up to 7 years. After this, they are safely destroyed by a data shredding company.
We may use subcontractors (providing services to you on our behalf) to send out direct mail pieces when we have advertisements, promotions, or company information updates to inform our subscribers about. We will only send you direct mail if you have previously provided us your physical address information.
You can also request Direct Mail pieces via our website for flyers, books, brochures and maps to be sent to you. When requesting a piece of direct mail, we will ask you to provide the following personal information: First Name, Last Name, Email, Phone Number, Company Number, Street Address, City, State/Region, Postal Code and Country. If you have already registered on our website and request a direct mail piece from us, we will remember your past registration information and simply request street address and postal code, so we can mail your requested information. You can opt-out of receiving direct mail/have your physical address removed from our database or request to have your address updated at any time by emailing [email protected]
Managing your personal information and preferences
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us.
For our electronic newsletters, you may at any time update your email preference or unsubscribe by clicking the email preferences or the unsubscribe link in the footer of any electronic newsletter. You can also unsubscribe by visiting this url: http://info.pickeringtest.com/hs/manage-preferences/unsubscribe
Alternatively, you can stop receiving any communication or your account by emailing [email protected]
Links to Other Websites
You have the right to access any personal information that Pickering Interfaces processes about you and to request information about:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data
- If we did not collect the data directly from you, information about the source
Lodging A Complaint
Pickering Interfaces only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint.
Pickering Interfaces Limited
Stephenson Road, Clacton-on-Sea, Essex, CO15 4NL
+44 (0)1255 687900