Fault Finding Tree
Welcome to the Pickering Fault Finding Tree, this will guide you through the most common problems experienced by our customers. If you would like to skip this please contact Pickering Support directly.
If you believe that the fault is confined to relay failures (i.e. the switching system seems to be responding but has parts which appear to be operating incorrectly) then we suggest you should consider running one of our diagnostic test tools—BIRST if your module is supported or by acquiring an eBIRST test tool to test the switching system. These tools will find faulty paths and identify which relays are likely to be causing the fault. More knowledgebase information can be found here: eBIRST and BIRST.
Start by select the equipment type you are experiencing the problem with:
- For our other modular platforms including: VXI System 10/20, SIMM RC, PI-MXT etc., please contact support.