When contacting Support we would like to know what equipment you are using and which driver. We can also trace equipment via serial numbers if you can include them. Please also Include screen captures of relevant areas where possible.
Additionally for PXI Questions an Email copy of the diagnostic report will also help greatly.
PXI Diagnostic Report
This diagnostic program is installed as part of the standard PXI install and creates a small text file,
Start - Programs - Pickering - PXI Utlities - Diagnostic Utility
or installed by default to
File created is "PipxDiag Report.txt"
PipxDiag Report - A brief expanation of some of the details shown in the report are explained here.Go here to contact us or find your local Pickering office or sales agent.