Free First-Line Customer Support

Connect with our experienced technical staff who can address any hardware or software problems you may encounter—we have multiple offices located around the world and provide access to support engineers that have many years of experience in functional test and are committed to responding in a timely fashion. To contact support, click the button below or contact your local sales office.

Contact Support Software Drivers and Packages Visit our Support Knowledgebase

Guaranteed Long-Term Support

You expect your test systems to last at least as long as the products you are testing. We understand this need and are proud that our critical components, software and cabling are all designed and manufactured in-house.

We strive to support our customer’s needs long-term by:

  • Support the products you purchase from us typically 15–20 years from the date of delivery. 
  • Continually update our product line, so even if a product happens to become obsolete, we will strive to provide you with a functional equivalent to replace it.
  • Manufacturing older revision products to special order for compatibility purposes on a best-effort basis. If we can’t manufacture the identical product—we will strive to offer you a functionally equivalent alternative.
  • Service and repair all of our products, even if discontinued, on a best-effort basis.

Below you will find all the information you need regarding our support offerings.

All repairs are on a return-to-factory basis. Repairs out of warranty are charged solely on the actual parts and labor required, not on a standard or fixed fee or list price percentage basis. Products serviced and repaired out of the warranty period are warranted for 90 days. Repairs are identified with an RMA number - to request an RMA, please fill in our RMA form here or contact your local office.
Application Support
Application Support

Our application support team is based worldwide and has the required experience and training to address any hardware or software problems you may encounter. Please contact the support team here.

We also recommend you check our Knowledgebase, where you can find answers to common support questions.     
Warrenty Support
Warranty Support Returns  

If you need to return a product for warranty support, please request instructions and an RMA number by contacting us here.

Learn more about our 3-year standard product warranty here.

Spare Parts
Spare Parts

We offer comprehensive spares support, from component parts to spare relay kits. To purchase spares, contact us here (please have your model number available).  

Support Knowledgebase

Have questions or need some help? While we enjoy talking to you and helping you by email or phone, you may find your answers.

Partner Program

We work with many partnering system integrators who are equipped to develop custom solutions for your application.  

MTBF Figures for Switching Systems

We are able to provide MTBF figures for switching systems to MIL217F Notice 2 on request. To obtain a calculation, please contact support here (please make sure that "MTBF request" is in the subject line before sending), and we will send you a simple form to complete, which you fill in for each request. Upon receipt of a completed form, we will send you a copy of your form with an MTBF figure.

Additional Services Offered

Have questions or want to learn more about our support offerings, please feel free to contact us – one of our team members will get back to you right away.

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Pickering Partner Program

Our worldwide network of partners offers a variety of services from integration to consulting.

Partner Information


Information on software drivers, product comparisons and technical support for our entire product range.


Product Selector

This tool will help you narrow down our offering to get you the correct switch and simulation solution you need.

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Resource center

Success storiesproduct videos and more—find the information you need about our switching and simulation.

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Worldwide presence

Find support across the globe, with offices and agents in the Americas, Europe and Asia. 

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