Free First-Line Customer Support
and
Guaranteed Long-Term Product Support

Free First-Line Customer Support

With an experienced customer support team that is located worldwide, we are able to address any hardware or software problems you may encounter no service contract required. To contact support, you can email s[email protected], click the button below or contact your local sales office.

Contact Support Visit our Support Knowledgebase

Guaranteed Long-Term Support

We are able to offer you guaranteed long-term support. Combine our our extensive switching expertise and a high level of vertical integration; an important factor being that all of our critical components, software and cabling designs and manufacturing processes are carried out in-house. We are confident that we are able to:

• Support the products you purchase from us typically 15–20 years from date of delivery. As an example, we still support our GPIB/IEEE-488 product line that was brought to market over 25 years ago.
• Continually update our product line, so even if a product happens to become obsolete, we will provide you an improved version to replace it.
• Manufacture older revision products to special order for compatibility purposes. If we can't manufacture the identical product—we will offer you a form, fit and function alternative.
• Service and repair all of our products, even if discontinued.

Below you will find all the information you need regarding our support offerings.

Repairs All repairs are on a return to factory basis. Repairs out of warranty are charged solely on the actual parts and labor required, not on a standard or fixed fee or list price percentage basis. Products serviced and repaired out of the warranty period are warranted for 90 days. Repairs are identified with an RMA number - to request an RMA, please email: [email protected] or contact your local sales office.	Application Support Our application support team is based worldwide and has the required experience and training to address any hardware or software problems you may encounter. Please contact the support team at: [email protected]. We also recommend you check our Knowledgebase where you can find answers to common support questions.
Warranty Support Returns   If you need to return a product for warranty support, please request instructions and a RMA number by emailing: [email protected] or contact your local sales office. Learn more about our 3-year standard product warranty here.	Spare Parts We offer comprehensive spares support, from component parts to spare relay kits. To purchase spares, please email: [email protected] or contact your local sales office (please have your model number available).
Support Knowledgebase Have questions or need some help? While we enjoy talking to you and helping you by email or phone, you may find your answers.	System Integrators We work with many partnering system integrators who are equipped to develop custom solutions for your application.

MTBF Figures for Switching Systems

We are able to provide MTBF figures for switching systems to MIL217F Notice 2 on request. To obtain a calculation, please email [email protected] (please make sure that "MTBF request" is in the subject line before sending), we will send you a simple form to complete which you fill in for each request. On receipt of a completed form we will send you a copy of your form with an MTBF figure.

Additional Services Offered

• Calibration/verification
• Hardware upgrades
• Refurbishment

Have questions or want to learn more about our support offerings, please feel free to contact us – one of our team members will get back to you right away.