Free First-Line Customer Support

Connect with our experienced technical staff who can address any hardware or software problems you may encounter—we have multiple offices located around the world and provide access to support engineers that have many years’ experience in functional test and are committed to responding in a timely fashion. To contact support, you can email [email protected], click the button below or contact your local sales office.

Contact Support Software Drivers and Packages Visit our Support Knowledgebase

Guaranteed Long-Term Support

You expect your test systems to last at least as long as the products you are testing tested. We understand this need and pride ourselves on the fact that all of our critical components, software and cabling designs, as well as our manufacturing processes, are carried out in-house. These capabilities enable us to provide our customers with guaranteed long-term support and low obsolescence. 

We strive to support our customer’s needs long-term by:

• Support the products you purchase from us typically 15–20 years from date of delivery. 
• Continually update our product line, so even if a product happens to become obsolete, we will strive to provide you a functional equivalent to replace it.
• Manufacturing older revision products to special order for compatibility purposes, on a best effort basis. If we can’t manufacture the identical product—we will strive to offer you a functionally equivalent alternative.
• Service and repair all of our products, even if discontinued, on a best effort basis.

Below you will find all the information you need regarding our support offerings.

Repairs All repairs are on a return to factory basis. Repairs out of warranty are charged solely on the actual parts and labor required, not on a standard or fixed fee or list price percentage basis. Products serviced and repaired out of the warranty period are warranted for 90 days. Repairs are identified with an RMA number - to request an RMA, please email: [email protected] or contact your local sales office.	Application Support Our application support team is based worldwide and has the required experience and training to address any hardware or software problems you may encounter. Please contact the support team at: [email protected]. We also recommend you check our Knowledgebase where you can find answers to common support questions.
Warranty Support Returns   If you need to return a product for warranty support, please request instructions and a RMA number by emailing: [email protected] or contact your local sales office. Learn more about our 3-year standard product warranty here.	Spare Parts We offer comprehensive spares support, from component parts to spare relay kits. To purchase spares, please email: [email protected] or contact your local sales office (please have your model number available).
Support Knowledgebase Have questions or need some help? While we enjoy talking to you and helping you by email or phone, you may find your answers.	Partner Program We work with many partnering system integrators who are equipped to develop custom solutions for your application.

MTBF Figures for Switching Systems

We are able to provide MTBF figures for switching systems to MIL217F Notice 2 on request. To obtain a calculation, please email [email protected] (please make sure that "MTBF request" is in the subject line before sending), we will send you a simple form to complete which you fill in for each request. On receipt of a completed form we will send you a copy of your form with an MTBF figure.

Additional Services Offered

• Calibration/verification
• Hardware upgrades
• Refurbishment

Have questions or want to learn more about our support offerings, please feel free to contact us – one of our team members will get back to you right away.