Repair Policies for Pickering Switch and Simulation Products

All repairs of Pickering Interfaces products are on a return to factory basis. Repairs out of the standard 3-year warranty period are charged solely on the actual parts and labor required, not on a standard or fixed fee or list price percentage basis. However, we realize that many customers need a price to start the return process, for this reason we offer a few different price options for you to start with.

Pickering Interfaces offer three types of service returns, these include:

Remember, these prices are based on a typical repair fee, it is our policy to charge only for the work required for each individual repair.

You must obtain a Return Material Authorization (RMA) number from Pickering prior to returning any products for repair. 

You can obtain RMA numbers by emailing [email protected], filling out our contact us form (please make sure the purpose field is set to Support) or by contacting your local office.

Products serviced and repaired out of the standard 3-year warranty period, carry a 90-day warranty. 

For repairs on products covered under our standard warranty period, please email [email protected], fill out our contact us form (please make sure the purpose field is set to Support) or by contact your local office.

Need Help´╝č


Search our knowledgebase for information on software drivers, product comparisons and technical support for our entire product range.

Knowledgebase Wiki

Product Selector

Because we offer such a large range of products, this tool will help you narrow down our offering to get you the correct switch and simulation solution you need.

Try the selector

Resource center

From success stories and product videos to product literature and newsletters, find the information you need about our switching and simulation solutions.

Get the resources you need

Worldwide presence

We supply and support our products across the globe, with seven offices in the Americas, Europe and Asia as well as additional representation. 

Find a local office or agent near you