Repair Policies for Pickering Switch and Simulation Products
All repairs of Pickering Interfaces products are on a return to factory basis. Repairs out of the standard 3-year warranty period are charged solely on the actual parts and labor required, not on a standard or fixed fee or list price percentage basis. However, we realize that many customers need a price to start the return process, for this reason we offer a few different price options for you to start with.
Pickering Interfaces offer three types of service returns, these include:
- PXI or PCI Re-calibration Fee
Additional Service: PXI or PCI Re-calibration Report Fee
This type of service return investigates faults on switch modules (known or unknown), down to relay contact damage level (if requested) and are priced appropriately for the type of product returned:
This is a simple retest to check if the switch module is still within specification, it does not include repair and is priced appropriately for the type of product returned:
This is a re-calibration service for our Instrument modules, including precision resistors, it does not include repair and is only applicable for PXI & PCI modules - click here for a list of applicable modules.
Remember, these prices are based on a typical repair fee, it is our policy to charge only for the work required for each individual repair.
You can obtain RMA numbers by completing our RMA form here or by contacting your local office.
Products serviced and repaired out of the standard 3-year warranty period, carry a 90-day warranty.
For repairs on products covered under our standard warranty period, please contact support (please make sure the purpose field is set to Support) or by contacting your local office.