Pickering Interfaces Website Privacy Policy

4. Sharing and disclosing your personal information?

•Hotjar: We use Hotjar Ltd, who are based on the island of Malta to evaluate your use of the website, compiling reports on website activity, and providing other services relating to internet usage.

We understand and interpret your user behavior anonymously, without personally identifying individual users. This allows us to get statistically accurate insights when you visit our website.

All data is securely stored in their cloud system, governed by EU GDPR. An automatic 365-day data retention period is enforced to ensure all analytics data older than 365 days collected through Hotjar is systematically deleted. Please refer to their privacy policy: https://www.hotjar.com/legal/policies/privacy

• Survey Sparrow: We use this software company based in the California, USA to collect customer feedback, such as customer loyalty and satisfaction rating for follow up. We will only survey our existing customers.

Any personal data stored in HubSpot will sync with this platform. We will only send surveys out via email, where you will also be given the opportunity to be removed from any further survey communications. If Survey Sparrow transfers your personal data, they do so with all requirements applicable to current Data Protection Laws and abide by and process European Data in compliance with the Standard Contractual Clauses. Please refer to their privacy policy: https://surveysparrow.com/legal/privacy-policy/

6. What security measures do we have?

Pickering Interfaces takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure, or destruction and have several layers of security measures in place, including: - 

• SSL website encryptions 
• Enterprise Firewall with SPI 
• Centralized user authentication with dual factor 
• Authentication for all external access 
• Full anti-virus/malware and anti-ransomware scanning 
• AEO Certification (GB AEO F/00128/18) Customs Simplifications/Security and Safety 
• BSI Certification ISO9001:2015 Standard 

We may use subcontractors (providing services to you on our behalf) to send out direct mail pieces when we have advertisements, promotions, or company information updates to inform our subscribers. We will only send you direct mail if you have previously provided us your physical address information. 

You can also request Direct Mail pieces via our website for flyers, books, brochures, and maps to be sent to you. When requesting a piece of direct mail, we will ask you to provide the following personal information: First Name, Last Name, Email, Phone Number, Company Number, Street Address, City, State/Region, Postal Code and Country. 

If you have already registered on our website and request a direct mail piece from us, we will remember your past registration information and simply request street address and postal code, so we can mail your requested information. 

You can opt-out of receiving direct mail/have your physical address removed from our database or request to have your address updated at any time by emailing [email protected] 

9. How can you manage your personal information and preferences?

By accessing your Pickering Account, you may at any time update your contact preferences, amend your personal data, or unsubscribe by clicking the link in the footer of any electronic newsletter. You can also unsubscribe at any time by clicking on this link https://info.pickeringtest.com/hs/manage-preferences/unsubscribe 

You do have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws. If you wish to stop receiving any communication from us or delete your account, please email [email protected] 

10. How long do we intend to keep your personal data for?

We will only retain your personal data for as long as is necessary to fulfill the purposes for which it was collected and processed. This includes the purposes of satisfying any legal, tax, reporting, regulatory or accounting requirements. Our standard data retention period in respect of paper correspondence is 6 years plus the current year. This data is then destroyed by a professional data shredding company. 

Where your personal data is held electronically in an archive containing data that cannot easily be separated and may contain other data requiring to be held for longer period, we may, at our discretion retain for longer than six years in reflection of this. For clarity, it should be noted that such personal data may be held by us or Data Processors, in electronic or paper format. 

In event that we collect your personal data but, you do not become a customer, or you are no longer a customer, your data is retained in our archiving system for the purposes of quote/product history and customer support. You do, however, have the right to ask removal of your personal data, within reason, which can be securely and effectively destroyed or permanently erased from our IT systems as far as practically possible. 

11. What rights do you have in respect of your personal data?

You have the right to access any personal information that Pickering Interfaces processes about you and to request information about: 

• What personal data we hold about you 
• The purposes of the processing 
• The categories of personal data concerned 
• The recipients to whom the personal data has/will be disclosed 
• How long we intend to store your personal data for 
• If we did not collect the data directly from you, information about the source 

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified. If you wish to request a ‘Subject Access Request’ form, please email [email protected]  

12. Why we review other global data privacy regulations?

Pickering Group periodically keeps up to date with all relevant global privacy regulations and will update this Privacy Notice in accordance with any additional information which may need to be disclosed. 

The purpose of our processing activity is to provide goods or services to business individuals. Any shared use of data which is necessary for the performance of contracts, agreements, or similar instructions, are subject to the provisions in law relevant to its jurisdiction. We do not sell your data to any other organizations. 

Where data may be transferred or stored, the use of appropriate technical and administrative measures, such as, the specified country having equivalent data protection regime, are used to protect personal data from unauthorized access, accidental loss, alteration, disclosure, or destruction. 

Where necessary, we use legitimate interests to fulfill our controller obligations and would only pass to a third-party under pre-contractual agreements. We keep records of our personal data processing operations conducted, especially when based on legitimate interest. 

We will continually review all relevant legislations and will update this statement where required. 

13. What happens if you click a link to another website?

 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Our Cookie and Privacy Policy only applies to this website, therefore please check their policies before you submit any personal information to these websites.

14. If you are unsatisfied with how we have handled your data?

Pickering Interfaces only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If you have any concerns on the personal data we hold, please contact us on: -