We pride ourselves on our extensive switching expertise, couple that with a high level of vertical integration; an important factor being that all of our critical components, software and cabling designs and manufacturing processes are carried out in-house. These capabilities enable us to provide our customers with guaranteed long-term support.
We are confident that we are able to:
- Support our manufactured products for typically15–20 years from date of delivery. As an example, we still support our GPIB/IEEE-488 product line that was brought to market over 25 years ago.
- Continually update our product line, so even if a product happens to become obsolete, we will provide an improved version to replace it.
- Manufacture older revision products to special order for compatibility purposes. If we can't manufacture the identical product—we will offer a form, fit and function alternative.
- Service and repair all of our products, even if discontinued.
Below you will find all the information you need regarding our support offerings.
RepairsAll repairs are on a return to factory basis. Repairs out of warranty are charged solely on the actual parts and labor required, not on a standard or fixed fee or list price percentage basis. Products serviced and repaired out of the warranty period are warranted for 90 days. Repairs are identified with an RMA number - to request an RMA, please email: [email protected] or contact your local sales office.
Our application support team is based world-wide and has the required experience and training to address any hardware or software problems you may encounter. Please contact the support team at: [email protected].
We also recommend you check our Knowledgebase where you can find answers to common support questions.
Have questions or need some help? While we enjoy talking to you and helping you by email or phone, you may find your answers here >>
Click here for a list of our partnering system integrators who are equipped to develop custom solutions for your application.
MTBF Figures for Switching Systems
We are able to provide MTBF figures for switching systems to MIL217F Notice 2 on request. To obtain a calculation, please email [email protected] (please make sure that "MTBF request" is in the subject line before sending), we will send you a simple form to complete which you fill in for each request. On receipt of a completed form we will send you a copy of your form with an MTBF figure.
Additional Services Offered
- Hardware upgrades